Shipping & Returns
We can ship to virtually any address in the United States and some international locations. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
We stock most items listed however some items may be drop shipped direct from the manufacturer in the event stock is not on hand. For stock items, orders placed before 3:00pm CST typically ship the same day. Manufacturer drop ship items typically ship within 1-2 business days. In the event shipping will be delayed longer than 3 business days we will contact you with the ETA on shipping.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. We use negotiated shipping rates to help our customers save on shipping costs. We do also offer free shipping on most items. Free shipping is always an economy, least expensive option.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Opened or used items may be eligible for return. Many instances, specifically for security related products these items may not be returned unless they are defective in which we can help coordinate a replacement with the manufacturer if the product is still under warranty. In the event we offer a return on an opened or used item, those items are subject to a restocking fee.
Software Licences and recording devices are not returnable and are non-refundable.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return eligible items from your order.